Refunds & Exchanges
Eleven Point guaranties 100% fragrance satisfaction, but if there is any reason that you are not satisfied we are happy to offer a refund or exchange within 7 days of receiving your purchase. Please contact hello@eleven-point.com or call 800-748-7648 for all refunds and exchange requests.

Damaged Items
If you receive items that have been damaged during shipping, please contact our customer service department within 7 days of receiving your purchase. We will send a replacement for all broken items.